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Saturday, April 18, 2015

Kingsbridge Post Office seeks to right wrongs

By Ashley Helms
Posted

When he received a slip four days ago announcing that he had a package to pick up at the Kingsbridge Post Office, Dominic Figueroa attempted to call the branch three times to inquire about his item, but could not get anyone on the phone. 

Instead, Mr. Figueroa headed down to the station on Tuesday morning, where he was greeted by an excruciatingly long line.

When he finally arrived at the front of the line, Mr. Figueroa said the woman waiting on him took more than five minutes to come back and tell him his package was not at the station. They were not able to tell him what post office it may be at, Mr. Figueroa alleges. 

“This isn’t the first time this has happened, either. It’s terrible, I don’t like coming here,” Mr. Figueroa, 18, said.

Complaints regarding interrupted mail service in the 10463 ZIP code, as well as wait times that can exceed 30 minutes inside the branch, led to the removal of the Kingsbridge Post Office manager in March. Temporary managers have been in charge until a permanent leader is appointed, according to United States Postal Service (USPS) spokeswoman Connie Chirichello.

She added that postal officials have assigned managers from other branches to oversee the Kingsbridge station over the past several months, with an announcement unveiling a permanent manager to come later this month.

Two new city mail carrier assistants have also been hired at the Kingsbridge branch.

Ms. Chirichello said that Bronx Post Master Lilliam Rodriguez was not available for an interview to discuss the matter. 

Ms. Rodriguez met with Rep. Eliot Engel and Assemblyman Jeffrey Dinowitz on Feb. 18 to discuss recurrent issues at the post office that sparked the manager’s replacement. Mr. Engel said there was an attitude and level of rudeness at the station that was unacceptable. Turning the branch around has to start with upper management and work its way down, he said.

“From day one, the new [manager] should stress that they serve the public and work to make the public happy,” Mr. Engel said. “I think there was an attitude at 10463 where they didn’t even care. “

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BobbyJones

It is now Thursday night and I am still waiting for a parcel that was supposed to arrive on Saturday! I checked the tracking number of the parcel and it's states it's been at our local post office since Friday. I work and do not have the time during the week to go trek to the post office, wait on a line for two hours, to then find out the parcel is on a truck somewhere. Thank goodness the delivery is not something medical or time related.

Since our local 10463 post office is obviously incapable of handling the mail load, here's a simple solution we should demand from our politicians: Break up the 10463 zip code area into two. Kingsbridge can keep the 10463 zip code and Spuyten Duyvil & Central Riverdale share a new one (Bronx zip code 10479 is available). Then open a new South Riverdale 10479 post office branch at the Johnson/Riverdale Avenue commercial strip where it would be most convenient for most in that area to get to. This solution would also alleviate the lines in Kingsbridge and delivery problems in all neighborhoods.

Thursday, April 3, 2014 | Report this
inhabitant

Had similar problems with packages at this post office. Waiting 30 minutes and more and then the PO employee says that the package isn't there. The usual solution is to try to get another employee to look for it - some of the people working there are totally incompetent, while others are not.

Worst experience: the woman who said she was looking for a package for me disappeared and it wasn't until 15 minutes later that I realized that she was behind another window helping another customer. I complained to another employee and this second person told me that it was a different employee I saw at the window. The first employee was distinctive looking so I gave a physical description and the second employee actually went and yelled at the woman.

I have never gone there to pick up a package and waited less than a half hour. Even when there's essentially no one in line.

Sunday, April 6, 2014 | Report this
sharivera

This same thing recently happened to me. The slip told me my item was at post office..I went twice and was told it wasn't there. Then finally someone spoke to the truck driver who said he gave it to my super.. guess what.. he must have given it to someone but it wasn't my super.. If they put a slip in my mailbox saying its at the post office..why then give it to someone!!?!?! I'd say, in my dealings at that horrid post office... 75% of the employees are lazy, rude and just don't care. I put in a complaint against the post office as i'm sure many others have. Hopefully under new management, things will get better, but i'm not holding my breath!! :(

Wednesday, April 9, 2014 | Report this
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